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FAQ

FAQ

Do you sell ground coffee?

Coffee loses its flavor and aroma within an hour after grinding.
Therefore we don’t sell ground coffee.

Payment method

We accept all credit cards through PayPal only.
In special cases, bank transfer may be possible.
Contact us at info@cafelix.co.il.

Shipment costs and time

The coffee for the online shop orders is roasted on Sunday\Monday. Orders we receive until Sunday 10 am will be considered. Shipments leave our roastery every Mondays\Thursday.
Deliveries take usually 2 – 5 working days (Sun. – Thu).

Shipment costs

Door to door delivery: Tel Aviv – 15 NIS , Other – 40 NIS
Distanced locations such as Eilat, Arava, the territories – 50 NIS with Israeli Post. (registered)

Returns

Returns have to be sent – at the customer’s own expense – back to us.
Coffee beans cannot be returned.

Is your coffee fair trade Certified?

Our coffees are not certified as “Fair Trade”. Unfortunately, Fair Trade does not offer coffee farmers an incentive to produce high quality coffees. Too often, it also makes farmers dependent on fair trade organizations.
Our coffee is either bought directly from producers or at the very least transparently traceable.
This way we don’t have big organizations or traders as middlemen and quality is directly rewarded with fair payment.
We pay our farmers significantly more than they would receive from fair trade coffee organizations.
For us, fair trade also means that the producer with whom we work treats his workers and the environment fairly too.

Is your coffee organic?

Similar to “fair trade”, an organic coffee certification does not mean a lot. It just means that no chemicals are used but it does not tell you how the farmer treats his workers, or how he handles natural resources (i.e. how he recycles waste water).
While some of our coffees might be organic (with or without certification) we will not specifically declare so.

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